>Reservation
>Payment
>Prices
>Formalities upon arrival
>Rental period
>Cleaning
>Pets
>Cancellation terms
>Rental and collection fee
>Complaints
>V.A.T.-reserve
>General reserve/Responsibility
>Cancellation and Travel risk insurance
>The French way
>Safety

Reservation

Reservations can be made by filling in the form, via internet or by telephone. All reservations are legally binding, and definite after Tamarisk Villages has received the deposit. Approximately 10 working days after receiving your reservation we will send confirmation by mail. A reservation fee of €20,00 per booking is required.

Payment

a. After you have received your confirmation a deposit of 45% of the total amount needs to be paid. If you have chosen cancellation insurance, the fee is included in this payment.
b. The remainder of the amount must be paid 8 weeks before the arrival date. If you have chosen travel risk insurance, the fee is included in the final payment.
c. For bookings made within 8 weeks prior to the departure date, the total amount must be paid when booking.
d. If payments are not made within the above mentioned periods, Tamarisk Villages has the right to let the accommodation to others.
 

Prices

The prices are per week (if not mentioned otherwise) and in Euros. The rental prices for high and mid season are inclusive of use of water and electricity, and exclusive of tourist taxes. In low season an additional fee is payable for fuel for the log burning stoves.

Formalities upon arrival

It may be necessary for management to request sight of legal ID because of the local police regulations. Only individuals mentioned on the booking form are entitled to stay in the accommodation or campsite. Changes of individuals during the rental period are not permitted, unless permission is granted by Tamarisk Villages. Upon arrival a deposit of €200 is required (for the houses and apartments), which will be returned on the day of departure minus possible compensation for damages.

Rental period

The minimum rental period is one week in the high season. Saturday is the day of arrival and departure. The houses are available from 4.00pm, and have to be vacated before 10.00am. The campsite-pitches are available from 1.30pm and need to be vacated before 11.00am. If you think you will be arriving after 10.00pm, please notify the manager as soon as possible.

Cleaning

For the cleaning of the houses the following costs can be seen here.
For the cleaning of the furnished tents the following costs can be seen here.
 

These amounts can be paid with the owner upon arrival. The departure clean up is obligatory, you don’t have to clean up yourself. We do ask you to do the dishes and clear out the fridge before departure.

Pets

Please consult Tamarisk Villages should you wish to bring a pet. Please mention this on the booking form. For costs see here. Please ensure that the pet has been vaccinated against rabies and bring the certificate with you. Pets are not permitted to play and sleep on the beds and sofas/chairs in the houses/apartments. Any damage caused by a pet will be charged to the hirer.

Cancellation terms

If a booking is cancelled by the hirer, the following amount has to be paid (in addition to the reservation fee):
a. Cancellation more than 90 days before arrival: the first payment of 45% (plus cancellation-insurance fee)
b. Cancellation after 90 days and more than 31 days before arrival: 60% of the total amount has to be paid (plus cancellation-insurance fee)
c. Cancellation after 30 days and until 15 days before arrival: 75% of the total amount has to be paid (plus cancellation-insurance fee)
d. Cancellation less than 15 days before arrival: 100% of the total amount has to be paid (plus cancellation-insurance fee)
 

Rental and collection fee

If the tenant has not paid the amounts on time, interest of 1% per month (or part of the month) has to be paid. Furthermore, any costs made by Tamarisk Villages to issue the money are accountable to the hirer.

Complaints 

We do the utmost to make your stay pleasant, but of course there is a possibility that you may not be content. You must contact the management immediately (at least within 48 hours) to try to resolve the problem. If you do not contact the manager immediately, we cannot take responsibility for the possible issue relating to the complaint.

If the rented accommodation is left before the date of departure, no responsibility can be taken by the management. If the management has not solved the complaint to your satisfaction, you can write to Tamarisk Villages within 1 month of departure, where it will then be taken into consideration.

V.A.T.-reserve

When tax regulations are changed by the Dutch or French government during the period of the booking, the prices will be altered accordingly.

General reserve/Responsibility

Tamarisk Villages is not responsible for damage, theft, loss, injury or accident to the occupants of one of our houses or campsite, regardless of the cause. Damages to property need to be reported and paid for to the manager. It is advisable to have insurance in case of fire or other damage to the property.
 

Cancellation and Travel risk insurance

It is possible to arrange insurance for cancellation or travel direct by Tamarisk Villages. The costs will be specified on your account. Please contact us for further details and costs.

The French way

You will find that experiencing living amongst the nature in France is probably very different to your own way of life. Therefore we would like to draw your attention to the following. As Porte d’Espérance lies in the centre of a nature reserve, mice, flies, ants or other insects might trouble you. To prevent this from happening we advise you to keep food in sealed containers and ask you to put rubbish in the bins.

Safety

The river Cesse, which flows through the grounds of Porte d’Espérance, and the steep hills, can be dangerous for small children. Therefore we advise you not to leave them unattended (except for the terraces which have been fenced). The owner of the houses cannot be held responsible for accidents.